Why Your Business Needs a VoIP Phone System

Last Updated:
February 24, 2022

VoIP Phone System

With the evolution of technology, communication has never been easier. However, this also means that there are even more communication options. Many businesses are still using outdated phone system technology due to not knowing what else to use. By implementing and using a VoIP phone system your business can save time and increase functionality. Learn more about why your business should use a VoIP phone system below!

What is a VoIP Phone System?

Firstly, VoIP means Voice over Internet Protocol. This phone system makes calls through an internet connection rather than traditional phone lines. Many businesses opt for a VoIP phone system as the infrastructure is already there. In fact, it allows businesses to cancel phone lines, and run everything through their internet plan, thus reducing costs.

The VoIP system converts the audio it receives into a digital packet, which is then sent to its destination online. This process happens instantly, with no lag time or delay. As the system runs through the internet, all you need is an internet plan to get started.

VoIP Phone Systems are Affordable

The primary reason many businesses switch to a VoIP phone system is because it reduces the monthly bills. Traditional phone infrastructure is often expensive, and often difficult to maintain when things go wrong. However, with VoIP, there is little infrastructure needed, as you just use your current internet connection. You can even use your current phones on a VoIP network, which makes the switch seamless.

Extra Features

Using a VoIP system offers many features you can use to increase efficiency and functionality within the office. It can also help you to increase productivity by making communication easier. The additional features available can vary depending on the VoIP service provider, but often include;

  • Voicemails sent to email.
  • Calling from email
  • Call Forward
  • Software integration with third-party CRM software
  • Customized Workflows

These options are customizable to your business needs, allowing you to streamline processes.

Remote Connections and Hybrid Workspaces

As more and more employees choose to work from home full-time or part-time, it can be difficult to get hold of them using a traditional phone system. However, with VoIP systems, each employee can answer their work calls on their laptop or cellphone. This is because the system runs through the cloud, thus allowing access as long as the user has an internet connection. Customers and other employees no longer need to remember when someone is in office or try multiple phone numbers to get hold of someone. This helps to create seamless customer service, and reduce confusion. This is also helpful for out-of-office meetings, or if you need to evacuate the office for any reason. Your business can continue running smoothly in any situation provided you have an internet connection, whether on wifi or mobile data.


Growing your business is every business owner's dream, however, growth comes with many challenges. These challenges include hiring staff, increasing infrastructure, and coping with increasing service demands. With a VoIP phone system adding to your infrastructure is easy, and requires no technicians. Simply call or email your VoIP provider and they will set up a new phone number for you. This means new staff members can have their own phone line almost immediately.

Using a VoIP phone system is a great alternative to traditional phone lines for any business in the digital age. To choose the best service provider for your business needs, ensure you do your research. Some top VoIP providers to check are Nextiva, RingCentral and Vonage. Set up a call with their sales reps to find out what they offer and how they can benefit your business. Then, choose the best service to increase efficiency and productivity.

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